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Contact Information

Customer Service: 888-502-4189 (toll free)
Care Coordination: 888-502-4190 (toll free)
Administration: 888-502-4191 (toll free)
Ethics Hotline: 855-267-5989 (toll free)
If you are deaf or hard of hearing and use TTY: call State Relay 711
Fraud & Abuse (Member): 844-475-0444 (toll free)
Fraud & Abuse (Provider): 855-375-2500 (toll free)

Español (Spanish) ATENCIÓN: NHP puede conectarlo con servicios lingüísticos, incluido el lenguaje de señas americano, o ayudarlo a encontrar un proveedor con adaptaciones ADA. Nuestro número es 888-502-4189 o 711 (Retransmisión Estatal) para miembros con discapacidades del habla o auditivas. Estos servicios son gratuitos.

You may write to us:
Northeast Health Partners
710 11th Avenue Suite 203
Greeley, CO 80631

To file a complaint or appeal, please send to:
Northeast Health Partners
10855 Hidden Pool Hts., Suite 260
Colorado Springs, CO 80908

Copyright © 2025 Carelon. All rights reserved. Member Protections
Members are protected under the Federal Mental Health Parity and Addiction Equity Act (MHPAEA). This act states that there are not more limits on your behavioral health benefits than your physical health benefits. If you feel these rights have not been upheld, you can call the Behavioral Health Ombudsman at 303-866-2789, Email them at: ombuds@bhoco.org, or go online at: behavioralhealthombudsman.colorado.gov.
Land Acknowledgement
We would like to acknowledge that the land we live, work, learn, and commune on is the original homelands of many tribal nations. We acknowledge the painful history of genocide and forced removal from this territory, and we honor and respect the many diverse Indigenous peoples still connected to this land on which we gather. To learn more about territory acknowledgement, visit native-land.ca.

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